Call today to book a Ute or Van

E30 Locations Across Sydney, Brisbane, Melbourne, Newcastle, ACT and the Central Coast.

1300 88 70 44 / 1300 VAN UTE

FAQs

1. Does the hire include insurance?

ANS: Yes. All vehicles on hire are insured with $30M public liability and property damage cover. However all Hirer’s should be aware that the driver is responsible by NSW law for property damage, not the registered owner, as the default position. The driver’s of Hire vehicles should ensure that they qualify with the Owner for insurance cover. The terms and conditions on Rental Agreements cover this.

2. What are the main Terms and Conditions to qualify for insurance?

ANS: These include being licenced and fit to drive, named on the hire agreement, over 23 years of age and not under the influence of drugs. The vehicle also needs to be returned during the agreed period. The hire needs to be paid for up front as well, along with any hire extension.

3. What is the “Excess Waiver Fee”?

ANS: This optional extra benefit results in a higher level of insurance in that the ‘excess’, the amount paid to lodge an insurance claim for an ‘at fault’ accident, is reduced.

4. Why is it optional?

ANS: Many customers have their own insurance that covers rental vehicle excesses. Company Insurance policies, Travel Insurance and credit card payment benefit schemes are examples. This also help customers who are confident and careful drivers to make savings.

5. What is the Excess?

ANS: The Excess is $3000 for most claims.

6. Are Credit card Fees Charged?

ANS: No. It is a good idea to use a credit card for hire payments as insurance cover may be included and hire extensions can be easily paid up in advance by calling the company. This insures continuity of insurance.

7. Is all Damage covered by insurance and the excess waiver?

ANS: No. Conditional insurance is provided. Some single car, reversing accidents and off road events are not covered by insurance. Examples include damage caused by standing on the roof of the ute cab, drowning a van in water, incorrect fuel usage and failure to maintain correct oil levels in the engine. Normal driving accidents are covered.